Shipping policy

Thank you for choosing DrivePaw. We currently ship within the United States, including Hawaii. Our goal is to provide clear, reliable, and efficient delivery for every order.

Shipping Coverage

We currently ship to:

  • The continental United States
  • Hawaii

At this time, we do not ship to:

  • Alaska
  • Puerto Rico
  • Guam
  • Other U.S. territories

Some PO Box, APO, FPO, or other special-address deliveries may also be unavailable depending on the product or shipping carrier. If we are unable to ship to the address provided, we will contact you as soon as possible.

Free Shipping

We offer free standard shipping on all eligible U.S. orders, including Hawaii.

No minimum purchase is required.

Expedited or upgraded shipping services, where available, may require an additional fee.

Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Business days do not include weekends or public holidays.

During peak seasons, holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

Estimated Shipping Time

After your order has been processed and shipped, estimated delivery time is:

United States

  • Standard Shipping: 5–9 business days

Estimated total delivery time = Processing Time + Shipping Time

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

You can also track your order directly on our website:

  • Desktop: Click “Track Order” at the top right of the website.
  • Mobile: Tap the menu icon in the top left corner, then select “Track Order.”

Enter your tracking number on the tracking page to view the latest available shipment information.

Please note that tracking information may take some time to update after the carrier first receives the package.

If you have any trouble tracking your order, please contact us and our support team will be happy to assist you.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to factors outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Holidays or peak shipping periods
  • Transportation disruptions
  • Incorrect or incomplete shipping addresses
  • Other unforeseen logistical circumstances

If your shipment appears significantly delayed, please contact us so we can assist with tracking or investigate the shipment with the carrier where appropriate.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you need to change your shipping address, please contact us as soon as possible after placing the order.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.

DrivePaw is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer. However, we will make reasonable efforts to assist in resolving delivery issues.

Duties & Taxes

For orders delivered within the United States, customers will not normally be required to pay additional import duties or customs fees upon delivery.

Any applicable taxes charged at checkout will be clearly displayed before payment is completed.

Contact Us

For any questions about shipping, delivery, or your order, please contact us:

  • Company Name: PAWPATTZ LTD
  • Trade Name: DrivePaw
  • Email: contact@drivepaw.com
  • Phone: +44 7840 463507
  • Store Direct Message: Available on our website

Thank you for shopping with DrivePaw.

Last updated: August 25, 2026